Secco Drink Infusion – Festive Box

Last updated November 1, 2024

This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://ediblesbar.co.za/terms-and-conditions/. Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

What are my shipping & delivery options?

We offer various shipping options. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Shipping fees

We offer shipping at the following rates:

Eligibility for Returns

• You have 7 days from the date of purchase to request a refund or exchange.
• In the case of damaged goods, we must be notified immediately (Upon receipt of the product)
• The item must be unused, in its original condition, and in the original packaging.
• Perishable goods, such as Edibles, Vapes, and Supplements, cannot be returned once opened or used.

Return Requirements

• A receipt or proof of purchase is required to complete your return.
• Evidence in pictures (product and packaging) must be submitted.

Partial Refunds
Partial refunds may be granted in the following situations:

• Items not in their original condition, damaged, or missing product not due to our error.
• Items returned more than 7 days after delivery.

Refund Process

• After receiving and inspecting your return, we will notify you via email regarding the approval or rejection of your refund.
• If approved, your refund will be processed, and a gift card, refund, or coupon code will be sent to you.

Late or Missing Refunds
If you haven’t received your refund:

1. Check your bank account again.
2. Contact your credit card company; it may take some time for the refund to post.
3. Contact your bank; there may be processing delays.
4. If you still have not received your refund, please contact us at ediblesbar@outlook.com.

Sale Items

• Only regular-priced items are eligible for refunds; sale items cannot be refunded.

Exchanges

• We replace items only if they are defective or damaged and are unopened. For exchanges, please email us at order@ediblesbar.co.za to arrange a return of the item.

Shipping for Returns

• Contact us at ediblesbar@outlook.com to arrange the return address.
• You are responsible for return shipping costs, which are non-refundable. If you receive a refund, return shipping costs will be deducted from it.
• Depending on your location, the time it takes for your exchanged product to reach you may vary. We recommend using a trackable shipping service or purchasing shipping insurance.

For further assistance, please get in touch with us at order@ediblesbar.co.za